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The customer service representatives were friendly and helpful, and in addition to answering my questions, provided me with helpful links to guides and articles from the FAQ. I reached out to customer service with a contact form and received an answer within a few hours.

Users also have the option to submit a contact form or use live chat to request assistance.

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It basically eliminates any third-party apps for internal communication in addition to being a reliable VoIP softphone software with video conferencing.īria supports its customers through a thorough FAQ section that’s complete with how-to-guides and videos. If you consider all the functionality you’re getting (softphone, internal chat, video conferencing) I’d say it’s well worth the money.

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Bria is partnered with 10+ VoIP providers, IP-PBX networks, channel partners, and more.Ĭounterpath’s Bria Teams Pro is priced at $9.95 per user per month. Chat with your colleagues, share files, and view each colleague’s availability status directly in Bria. Bria supports screen sharing complete with screen captures, and easy to share meeting links. Users can set their audio quality according to their needs. Import contacts directly from your Mac address book, Microsoft Outlook, or your CRM. Users can easily manage their accounts from the cloud. Bria allows users to integrate up to 5 VoIP services or call server accounts and 3 devices. Integrations with up to 5 VoIP services and 3 devices.Users can also enjoy push notifications about new calls and messages.

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The Bria app syncs with your other devices, so you can keep contacts and call history on Android softphones in sync with other apps. Bria offers its users a mobile application that’s available for both iOS and Android users. Create video conferences with up to 200 participants and invite both internal and external users with shareable links. In addition to making and answering calls and video calls, users can transfer, forward, record, and put calls on hold. Here’s what you can look forward to with Bria: Next, I looked into what advanced functionality Bria offers its users.

Rating: 5/5 Functionality (Advanced features, integrations) I also toyed with some additional Bria settings, that allowed me to change my presence status, IM members of my Bria Team, create virtual conference rooms, hide my phone number, transfer calls, record calls, and place callers on hold. The UI of the Mac client is clean and intuitive and allowed me to add contacts to groups, create favorites, and view my call history. I then tested Bria by making calls and picking them up inside of LiveAgent, and each time the software worked perfectly. Once the client was installed and Bria was ready to use, I went a step further integrated it with our helpdesk software, LiveAgent.

Entering my SIP server domain, username, and password.

Registering for a Bria account with my email address, and setting up a password.

The integration process consists of three steps that even a softphone newbie could get done in a matter of minutes. Getting started with Bria is very straightforward. Ease of use (Including the integration process) Overall, Bria did a great job of impressing me before I even got to test the software itself.

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In addition to that, Bria’s free trial is good for 21 days, which surprised me as I expected to receive a standard 14-day trial. I was also happy with the fact that they did not require a credit card input to register for a free trial. I appreciated the fact that I didn’t need to search extensively to find a list of features and integrations. First impressionsīria’s site is very easy to navigate. It’s perfect for large teams and organizations, but can also be used by medium-sized businesses, and individuals.

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Top Paid VoIP Softphone Apps for Mac CounterPath Bria Teams ProĬounterPath’s Bria Teams Pro is a softphone software that works with your existing SIP supported call servers or VoIP providers.

User reviews (Gathered from Capterra, GetApp, Software Advice, G2, and Trust Pilot).

Functionality (Advanced features, integrations).

Ease of use (Including the integration process).

Our ranking methodology for both paid and free softphone apps focused on 5 key areas:

Generally, softphone software have additional features that make it easier to manage incoming and outgoing calls (such as attended transfers).Īs remote work is here to stay, we decided to find out which VoIP softphone software is the best for Mac users.

This allows softphone users to work outside of traditional workplace settings, such as remotely or on the go. Softphones can be used with desktop computers, tablets, and smartphones. Softphone users can enjoy perks like long-distance calls for local prices. VoIP Softphones are gaining popularity because of three reasons: Why should you switch to a VoIP softphone?